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ABOUT US

In 2020, a global pandemic changed the very fabric of societies near and far, prompting innovation and a rise in new technologies and treatment modalities in the healthcare industry.  As such, healthcare practitioners made the necessary strides to ensure health services remained accessible. Online video and audio appointments began to surge.  Virtual care is "not only possible, but preferable."  Modern Telehealth has taken virtual care "beyond the lack-buster offerings of the pre-COVID era."  Citizens Choice Physiocare, Inc. (CCP) was rebranded as a physical therapy practice/NEMT provider and is here to empower you to take control of your physical well-being, bringing Virtual Physical Therapy via Telehealth, and Non-Emergency Medical Transportation services (NEMT).  Headquartered in Memphis, Tennessee, CCP formerly known as Citizens Choice Home Care Services, Inc. (CCHCS), a licensed home and community-based services (HCBS) agency that provided personal support, attendant care, in-home respite, outpatient behavioral health, and NEMT services was founded in 1987.  When a growing need emerged, CCHCS launched its NEMT services in 2001 - 06. In May 2021, the company made its transition from HCBS to specialty services as a physical therapy practice (PT), while preparing to resume its NEMT services in 2024. 

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CCP's premier virtual integrated rehabilitation services are available via one-on-one, face-to-face outpatient PT eVisits (in approved locations, if applicable), and virtual check-ins. We utilize patient-friendly and HIPAA compliant technology similarly to the growing trend of other practice models to "scale the human connection, to help health plans, healthcare systems, and hospitals extend their reach and achieve their value-based service,"  and to improve our clients' overall well-being, fitness, and sports performance. 

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At CCP, we make accessing PT and NEMT services easier.

 

Telehealth PT (Virtual) services are available throughout Tennessee enabling our PTs to expand their reach.  In addition, a growing demand signified CCP's readiness to expand its Telehealth PT operations into additional states throughout the U.S.  

 

 NEMT services are now available in the following Tennessee County: Shelby.( Expansion plans TBD)

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Our Purpose 

 

CCP's purpose is to ensure and promote continuous improvement in our clients’ daily lifestyle, utilizing an ideal platform for remote delivery of physical therapy. A system of care is implemented according to the needs of each client, with goals to recovery. While client needs are central to an effective standard of practice and plan of care, our home-based virtual PT is expected to be provided at the same level of care as clinic-based therapy. In addition, clients who may benefit more from hands-on PT are appropriately referred to their medical physician and/or an in-clinic physical therapy provider. CCP strives to be one of the industry's leading Virtual PT providers, while advancing hope, resiliency, recovery, and full continuity of care leading to positive outcomes.

 

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YOUR ROAD TO RECOVERY STARTS HERE!

Bringing Physical Therapy a Little Closer to Home

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Sports Injury

TELEHEALTH PHYSICAL THERAPY AT YOUR SERVICE 
Convenience. Comfort. Effective. 

Stretching Exercise

This type of physical therapy treats children for a variety of different reasons, including bone/muscle issues, sports-related injuries, or genetic, brain, spine, or nerve disorders.  It can also help correct birth defects, delayed physical growth, and treat acute damage.  Therapy strengthens the affected parts and perfect the movements, which can make children comfortable and engage them in playing times.  

 

Virtual pediatric rehab is a "delivery method for therapeutic intervention, and it's one that succeeds in ways that traditional therapy applications cannot" (Christensen, 2022). Sessions will look and feel like play. The PT will help improve gross motor skills (tasks that involve large muscle groups, like walking and throwing) by encouraging activities designed to engage your child in a preferred setting. Telehealth PT can serve as a collaboration between a child's support system. 

 

If you have concerns about your child’s development and think they could benefit from virtual physical therapy, make sure to talk to your healthcare professional. Contact us via phone or submit an online inquiry and we will contact you.

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REFERENCES 

Christensen, Sierra.  "The Value of Pediatric PT and Telehealth: More Than Our Hands." 5 Apr. 2022.

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Physical Therapy

UNLOCKING CONVENIENT PT FOR PERSONS 65+ THROUGH TELEHEALTH

Physical Therapy (PT) can have a tremendous impact on increasing mobility, relieving pain, and even correcting damage to the skeleton.  A skilled physical therapist can get you back on track with your daily activities after surgery, an injury, accident, or illness.  It is very common to find patients with trauma to the bones, muscles, tendons, joints, and ligaments.  PT works to integrate all your bodily systems to treat your injury or condition appropriately, involving the care of your entire musculoskeletal system:

  • bones

  • muscles

  • ligaments and tendons

  • joints

  • connective tissue

 

What We Treat​:

  • functional problems from back/neck and leg/hip injuries

  • sprains and strains

  • arthritis

  • post-surgery recovery

  • pain associated with bones, tendons, muscles, myofascitis & myofascial, and ligaments

  • rotator cuff 

  • joint and spinal injuries

  • muscle spasm

  • frozen shoulder

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Other Conditions We Treat​

  • Amputation

  • Autoimmune

  • Genetic

  • Internal Disorders

  • Neurologic

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Virtual PT Treatment Modalities Provided Via Video-Based and Audio-Only Telehealth

  • Initial consultation

  • e-Visits

  • synchronous, real-time face-to-face visits

  • virtual check-ins

  • telephone assessment

  • remote evaluation of recorded video/images

  • education

  • child development issues

  • Vestibular Therapy (dizziness and balance/movement) 

  • Therapeutic Interventions (exercises and observe movements)

  • guided movements for hand therapy, orthopedic injuries, and loss of motion 

  • rehab post-stroke

  • post-hospital visits and safety checks​​

MAKING A BIG DIFFERENCE IN VIRTUAL PT FOR CHILDREN AND YOUTH 

The process of aging can cause unique healthcare needs. This type of physical therapy treats age-related ailments.  In general, it seeks to reduce pain, improve mobility through exercises, and various techniques. The primary ailments of our seniors are usually due to osteoporosis, arthritis, and chronic disorders.

 

As our bodies age, we lose strength, muscle mass, bone density and balance reactions. Physical therapy can play an important role in lowering your risk for falling as you age, and in preserving your independence. Physical therapists are skilled in working with people affected by these challenges.

CrossFit Equipment

SPORTS REHAB

WHERE VIRTUAL PT MEETS ATHLETICS!

One unfortunate circumstance that does come with participating in sports is the possibility of injury.  And physical therapy has been a continuing mechanism for athletes looking to recover from injuries and/or improve their performance.  Some physically demanding sports may require immediate pain relief for the athletes. Hot and cold packs tape of injured areas is among physical therapy procedures that might help relieve pain. However, in other cases an athlete may need treatments that include stretching techniques and ways to safely build muscle to vastly improve an athlete’s overall performance.

 

Our therapists focus on a combination of the right stretching and strengthening in order to improve multiple joint movement patterns to help you move and feel better.  Results of physical therapy treatments for sports recovery can:

  • Improve athletic recovery 

  • Provide pain relief and/or eliminate pain 

  • Enhance mobility

  • Eliminate the need for extensive post-op rehabilitation

  • Improve your balance and coordination

  • Encourage better cardiovascular fitness

  • Encourage better cardiovascular fitness

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Let us help you get back to what you enjoy. Schedule your appointment with Citizens Choice Physiocare!

 

THE COMEBACK IS ALWAYS STRONGER THAN THE SETBACK!  

THE BENEFITS OF VIRTUAL PT:  IS IT EFFECTIVE?  

Telehealth, or virtual physical therapy, offers an alternative option for you to receive specialized care from a provider who may be an expert in the care you need despite living thousands of miles apart. (2This option takes advantage of technology that’s available right at your fingertips. It refers to physical therapy sessions that are held through videoconference calls with a [licensed] therapist through a mobile device. (1)  Telehealth may also be referred to as “synchronous” format, using live interaction between two parties over video in “real-time.” 

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Questions have been raised about the effectiveness of virtual physical therapy.  Research has found that telehealth is equally as effective compared to traditional PT. The same exercises that your therapist shows you through your computer or phone screen are the same exercises that they will walk you through when they come to your home. (1) Even without hands-on techniques, physical therapists are able to provide the same guidance for therapeutic exercises to patients through a computer as they can in person. Virtual physical therapy also helps patients learn how to do the exercises and techniques on their own. That way they can continue performing them between sessions. (1) Further, studies have shown that treatment outcomes for virtual physical therapy appear to be on par with the outcomes for face-to-face physical therapy sessions. (2)​ A study published in The Journal of Bone and Joint Surgery showed that tele-rehabilitation was similarly effective as traditional care for patients recovering from total knee arthroplasty.(4) The Musculoskeletal Journal of Hospital for Special Surgery discovered that, during COVID-19, patient satisfaction with virtual physical therapy was comparable to in-person services. (5) The American Physical Therapy Association (APTA) advocates for telehealth as an effective and viable method for delivering patient care.(6) Some common uses for Telehealth PT:

    •    Prevention of readmission through home safety evals and mobility screens

    •    Post-discharge checkups and safety screens

    •    Advanced intake of subjective history

    •    Wellness and preventative services to avoid hospitalizations

    •    Consulting with other practitioners (think McKenzie screens, CrossFit/yoga instructors, or pelvic floor consults)

    •    Post-surgical monitoring and rehabilitation

    •    Q and A to prevent hospital readmissions and future injuries

 

Standards of practice still hold for Telehealth PT, including:

    •    Informed consent

    •    Abiding by HIPAA

    •    Protecting patient privacy

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Let the Physical Therapist come to you in the privacy of your home or any setting. We're here for you ready to help speed recovery. If you prefer convenience, skipping the commute and waiting room, one-on-one care,  and the comfort of home, then virtual-based physical therapy would benefit you. 

Telehealth is intended to complement in-person sessions.

Physical therapy can help you regain a pain free life after an injury, and return to your previous level of functioning. We are committed to results and helping you achieve full mobility and rest easy again. 

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NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT)

Take the Stress Out of Medical Trips.

At Citizens Choice Physiocare, Inc. (CCP), we offer Non-Emergency Medical Transportation (NEMT) services that benefit all of our clients. All clients have different needs, which would require different types of services. NEMT trips offered:

Ambulatory and Assisted Ambulatory  

Wheelchair Transportation (available in Shelby County Only).

 

Call us today for more information about services, rates, and scheduling your trip with us.

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(901) 650-6651

WHO WE SERVE

Teaming Up With Managed Care Organizations (MCOs) and Other Private Networks to Benefit Its Members

Specially Equipped Van

CCP will work with managed care organizations (MCOs) to provide access to non-emergency medical transportation. Frequently utilized by its members, this service has been essential to reducing risks and improving outcomes for Medicaid and Medicare populations through the careful management of transportation services.

 

CCP's non-emergency medical transportation services can do more for its clients, thereby increasing member satisfaction. Now with real-time monitoring and a virtual marketplace of qualified drivers, we can manage and deliver better services.

 

We pride ourselves on exceptional services. Let us know how we can assist you. For more information about the services we offer, contact us today.

Senior Businesswoman

INSURANCE/PRIVATE PAY COSTS/BILLING AND ONLINE PAYMENT OPTIONS

CCP's goal is to make virtual PT services financially accessible to as many as possible. Many insurances are now covering Telehealth in adherence to government mandates.

 

How Do I Pay for Telehealth?

Talk with your insurer to find out if Telehealth for physical therapy is covered.

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Image by Mika Baumeister

COVID-19 AND ITS VARIANTS  SAFETY & COMPLIANCE GUIDANCE

Protecting Patients and Employees

We are committed to ensuring your safety and the safety of our employees in our workplace environment. The COVID-19 pandemic drastically changed the way businesses operate.  Therefore, practices from this period will remain and continue to evolve.  

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Per the World Health Organization (WHO), please stay home if you feel unwell.  If you have a fever of greater than 99.5, a cough, or difficulty breathing, seek medical attention and/or contact your healthcare provider.  Additionally, refer to CDC guidance on when to quarantine and the length of quarantine. if you are experiencing any symptoms. Below are a list of Workplace Prevention Guidelines for our patients and employees:

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Hand Hygiene

Wash hands preferably with soap and water, and use hand sanitizer that include no less than 60% content.  â€‹  

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Face Coverings

Masking remains an effective standard for those experiencing cold and flu like symptoms.

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Legal Disclaimer

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The above information is provided solely for the purpose of safety guidance during business operating hours.  The information has been obtained from public available sources, including federal agencies and governmental entities.  The information is general in nature, and should not be considered to be medical, legal, insurance or any other professional advice.  Therefore, in no event will any of the authors, administrator be liable to you, or anyone else, for your use of the information contained in this compliance standard. 

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JOIN OUR TEAM!

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NOTICE

HIPAA NOTICE OF PRIVACY PRACTICES

CONTACT US

Business Hours
Monday-Friday
8:00am-5:00pm

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NEMT Service Hours

Monday-Friday

8:00am-6:00pm

5865 Ridgeway Center Parkway, Suite 300 Memphis, TN 38120

(901) 650-6651 - PHONE

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