VIRTUAL PHYSICAL THERAPY & NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT)

We're Creating Pathways to Staying Connected!

***Interested in joining our team of Physical Therapists, or becoming an NEMT Driver?***

Click on Employment Opportunities for more information and to apply.

ABOUT US

In 2020, a global pandemic changed the very fabric of societies near and far, prompting innovation and a rise in new technologies and treatment modalities in the healthcare industry. As such, healthcare practitioners made the necessary strides to ensure health services remained accessible. Online video and audio appointments began to surge. Virtual care is "not only possible, but preferable." Modern Telehealth has taken virtual care "beyond the lack-buster offerings of the pre-COVID era." Citizens Choice Physiocare, Inc. (CCPC) was rebranded as a physical therapy practice/NEMT provider and is here to empower you to take control of your physical well-being, bringing Virtual Physical Therapy via Telehealth, and Non-Emergency Medical Transportation services (NEMT). Headquartered in Memphis, Tennessee, CCPC formerly known as Citizens Choice Home Care Services, Inc. (CCHCS), a licensed home and community-based services (HCBS) agency that provided personal support, attendant care, in-home respite, outpatient behavioral health, and NEMT services was founded in 1987. When a growing need emerged, CCHCS launched its NEMT services in 2001. In May 2021, the company made its transition from HCBS to specialty services as a physical therapy practice (PT), while preparing to resume NEMT services.

CCPC's premier virtual integrated rehabilitation services are available via one-on-one, face-to-face outpatient PT eVisits (in approved locations, if applicable), and virtual check-ins. We utilize patient-friendly and HIPAA compliant technology similarly to the growing trend of other practice models to "scale the human connection, to help health plans, healthcare systems, and hospitals extend their reach and achieve their value-based service," and to improve our clients' overall well-being, fitness, and sports performance.

At CCPC, we make accessing PT and NEMT services easier. Virtual PT (Telehealth) services are available throughout Tennessee enabling our PTs to expand their reach. In addition, a growing demand signified CCPC's readiness to expand its Virtual PT operations. Expansion plans include the following jurisdictions: Arizona, Georgia, Iowa, Kentucky, Maryland, West Virginia, and North Carolina. NEMT services are now available in the following Tennessee Counties: Shelby, Madison (Jackson, TN) and Davidson (Nashville, TN), with expansion plans into Georgia, and the District of Columbia. Counties TBD

Our Purpose and Vision

CCPC's purpose is to ensure and promote continuous improvement in our clients’ daily lifestyle, utilizing an ideal platform for remote delivery of physical therapy. A system of care is implemented according to the needs of each client, with goals to recovery. While client needs are central to an effective standard of practice and plan of care, our home-based virtual PT is expected to be provided at the same level of care as clinic-based therapy. In addition, clients who may benefit more from hands-on PT are appropriately referred to their medical physician and/or an in-clinic physical therapy provider. CCPC strives to be one of the industry's leading Virtual PT providers, while advancing hope, resiliency, recovery, and full continuity of care leading to positive outcomes.

Our vision is to focus on orthopedics (sports injuries, workplace injuries, etc), pediatrics, and geriatric physical therapy. Our practice have the capability to help clients return to their prior level of functioning and lifestyle, and improve overall health and well being by providing effective treatments with the power of digital tools. Throughout the years CCPC has been a valued provider, dedicated to delivering the highest degree of home care based and NEMT services combined with a compassion for your well-being. Let our growing network of licensed and highly skilled PTs and NEMT drivers come to you. Your path to wellness is our priority!

YOUR ROAD TO RECOVERY STARTS HERE!

Bringing Physical Therapy a Little Closer to Home

VIRTUAL PHYSICAL THERAPY AT YOUR SERVICE

Convenience. Comfort. Effective.

Physical Therapy (PT) can have a tremendous impact on increasing mobility, relieving pain, and even correcting damage to the skeleton. A skilled physical therapist can get you back on track with your daily activities after surgery, an injury, accident, or illness. It is very common to find patients with trauma to the bones, muscles, tendons, joints, and ligaments. PT works to integrate all your bodily systems to treat your injury or condition appropriately, involving the care of your entire musculoskeletal system:

bones
muscles
ligaments and tendons
joints
connective tissue

What We Treat:

functional problems from back/neck and leg/hip injuries
sprains and strains
arthritis
post-surgery recovery
pain associated with bones, tendons, muscles, myofascitis & myofascial, and ligaments
rotator cuff
joint and spinal injuries
muscle spasm
frozen shoulder

Other Conditions We Treat

Amputation
Autoimmune
Genetic
Internal Disorders
Neurologic

Virtual PT Treatment Modalities Provided Via Video-Based and Audio-Only Telehealth

Initial consultation
e-Visits
synchronous, real-time face-to-face visits
virtual check-ins
telephone assessment
remote evaluation of recorded video/images
education
child development issues
Vestibular Therapy (dizziness and balance/movement)
Therapeutic Interventions (exercises and observe movements)
guided movements for hand therapy, orthopedic injuries, and loss of motion
rehab post-stroke
post-hospital visits and safety checks

MAKING A BIG DIFFERENCE IN VIRTUAL PT FOR CHILDREN AND YOUTH

This type of physical therapy treats children for a variety of different reasons, including bone/muscle issues, sports-related injuries, or genetic, brain, spine, or nerve disorders. It can also help correct birth defects, delayed physical growth, and treat acute damage. Therapy strengthens the affected parts and perfect the movements, which can make children comfortable and engage them in playing times.

Virtual pediatric rehab is a "delivery method for therapeutic intervention, and it's one that succeeds in ways that traditional therapy applications cannot" (Christensen, 2022). Sessions will look and feel like play. The PT will help improve gross motor skills (tasks that involve large muscle groups, like walking and throwing) by encouraging activities designed to engage your child in a preferred setting. Telehealth PT can serve as a collaboration between a child's support system.

If you have concerns about your child’s development and think they could benefit from virtual physical therapy, make sure to talk to your healthcare professional. Contact us via phone or submit an online inquiry and we will contact you.

REFERENCES

Christensen, Sierra. "The Value of Pediatric PT and Telehealth: More Than Our Hands." 5 Apr. 2022.

UNLOCKING CONVENIENT PT FOR PERSONS 65+ THROUGH TELEHEALTH

The process of aging can cause unique healthcare needs. This type of physical therapy treats age-related ailments. In general, it seeks to reduce pain, improve mobility through exercises, and various techniques. The primary ailments of our seniors are usually due to osteoporosis, arthritis, and chronic disorders.

As our bodies age, we lose strength, muscle mass, bone density and balance reactions. Physical therapy can play an important role in lowering your risk for falling as you age, and in preserving your independence. Physical therapists are skilled in working with people affected by these challenges.

SPORTS REHAB

WHERE VIRTUAL PT MEETS ATHLETICS!

One unfortunate circumstance that does come with participating in sports is the possibility of injury. And physical therapy has been a continuing mechanism for athletes looking to recover from injuries and/or improve their performance. Some physically demanding sports may require immediate pain relief for the athletes. Hot and cold packs tape of injured areas is among physical therapy procedures that might help relieve pain. However, in other cases an athlete may need treatments that include stretching techniques and ways to safely build muscle to vastly improve an athlete’s overall performance.

Our therapists focus on a combination of the right stretching and strengthening in order to improve multiple joint movement patterns to help you move and feel better. Results of physical therapy treatments for sports recovery can:

Improve athletic recovery
Provide pain relief and/or eliminate pain
Enhance mobility
Eliminate the need for extensive post-op rehabilitation
Improve your balance and coordination
Encourage better cardiovascular fitness
Encourage better cardiovascular fitness

Let us help you get back to what you enjoy. Schedule your appointment with Citizens Choice Physiocare!

THE COMEBACK IS ALWAYS STRONGER THAN THE SETBACK!

THE BENEFITS OF VIRTUAL PT: IS IT EFFECTIVE?

Telehealth, or virtual physical therapy, offers an alternative option for you to receive specialized care from a provider who may be an expert in the care you need despite living thousands of miles apart. (2) This option takes advantage of technology that’s available right at your fingertips. It refers to physical therapy sessions that are held through videoconference calls with a [licensed] therapist through a mobile device. (1) Telehealth may also be referred to as “synchronous” format, using live interaction between two parties over video in “real-time.”

Questions have been raised about the effectiveness of virtual physical therapy. Research has found that telehealth is equally as effective compared to traditional PT. The same exercises that your therapist shows you through your computer or phone screen are the same exercises that they will walk you through when they come to your home. (1) Even without hands-on techniques, physical therapists are able to provide the same guidance for therapeutic exercises to patients through a computer as they can in person. Virtual physical therapy also helps patients learn how to do the exercises and techniques on their own. That way they can continue performing them between sessions. (1) Further, studies have shown that treatment outcomes for virtual physical therapy appear to be on par with the outcomes for face-to-face physical therapy sessions. (2) A study published in The Journal of Bone and Joint Surgery showed that tele-rehabilitation was similarly effective as traditional care for patients recovering from total knee arthroplasty.(4) The Musculoskeletal Journal of Hospital for Special Surgery discovered that, during COVID-19, patient satisfaction with virtual physical therapy was comparable to in-person services. (5) The American Physical Therapy Association (APTA) advocates for telehealth as an effective and viable method for delivering patient care.(6) Some common uses for Telehealth PT:

• Prevention of readmission through home safety evals and mobility screens

• Post-discharge checkups and safety screens

• Advanced intake of subjective history

• Wellness and preventative services to avoid hospitalizations

• Consulting with other practitioners (think McKenzie screens, CrossFit/yoga instructors, or pelvic floor consults)

• Post-surgical monitoring and rehabilitation

• Q and A to prevent hospital readmissions and future injuries

Standards of practice still hold for Telehealth PT, including:

• Informed consent

• Abiding by HIPAA

• Protecting patient privacy

Let the Physical Therapist come to you in the privacy of your home or any setting. We're here for you ready to help speed recovery. If you prefer convenience, skipping the commute and waiting room, one-on-one care, and the comfort of home, then virtual-based physical therapy would benefit you.

Telehealth is intended to complement in-person sessions.

Physical therapy can help you regain a pain free life after an injury, and return to your previous level of functioning. We are committed to results and helping you achieve full mobility and rest easy again.

Our professional team of Physical Therapists are here to provide effective & personalized care.

REFERENCES

1. Agile EMR, agiletherapyemr.com

2. Peter Nguyem, PT, DPT, MovementX

3. University of St. Augustine for Health Sciences. "Physical Therapy PT" 5 July 2024.

4. Janet Prvu Bettger, Cynthia Green, et al., “Effects of virtual exercise rehabilitation in-home therapy compared with traditional care after total knee arthroplasty,” The Journal of Bone & Joint Surgery, January 15, 2020; 102(2):101-109, https://journals.lww.com/jbjsjournal/fulltext/2020/01150/effects_of_virtual_exercise_rehabilitation_in_home.2.aspx.

5. Erica Fritz Eannucci, Kayla Hazel, et al., “Patient Satisfaction for Telehealth Physical Therapy Services Was Comparable to That of In-Person Services During the COVID-19 Pandemic,” HSS Journal, November 2020;16:10-16, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7571303/.

6. American Physical Therapy Association, “Telehealth Advocacy,” APTA, 2024, https://www.apta.org/advocacy/issues/telehealth.

7. The Non-Clinical PT (2020)

WE'VE MADE SCHEDULING YOUR VIRTUAL PT EASY!

HOW IT WORKS

You will need an internet or cellphone connection

1. Connect

Via the PracticeQ.com patient-friendly platform on your device like a Computer, Tablet, or Smartphone that has a microphone, speaker, and camera

2. Account Set-Up

Set-up your secure account using PracticeQ’s client portal.
Answer questions about yourself and need for service.

3. Telehealth Appointment

Schedule your appointment; you will receive a reminder before your appointment.
Log-in from your device
Access and sign consent and start your session.

NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT)

Take the Stress Out of Medical Trips.

At Citizens Choice Physiocare, Inc. (CCPC), we offer Non-Emergency Medical Transportation (NEMT) services that benefit all of our clients. All clients have different needs, which would require different types of services. NEMT trips offered:

Ambulatory and Assisted Ambulatory (available in all service areas)

Wheelchair Transportation (available in Shelby County Only).

No matter what your needs are, our team of skilled drivers will go out of their way to accommodate you while exceeding your expectations. Call us today for more information about services, rates, and scheduling your trip with us.

(901) 650-6651

WHO WE SERVE FOR

Teaming Up With Managed Care Organizations (MCOs) to Benefit Members

CCPC will work with managed care organizations (MCOs) to provide access to non-emergency medical transportation. Frequently utilized by its members, this service has been essential to reducing risks and improving outcomes for Medicaid and Medicare populations through the careful management of transportation services.

CCPC's non-emergency medical transportation services can do more for its clients, thereby increasing member satisfaction. Now with real-time monitoring and a virtual marketplace of qualified drivers, we can manage and deliver better services.

We pride ourselves on exceptional services. Let us know how we can assist you. For more information about the services we offer, feel free to contact us today.

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INTERESTED IN BECOMING AN NEMT DRIVER? WE HAVE AN OPPORTUNITY FOR YOU!

Get Started Today

Go to Employment Opportunities; Click on the Driver (NEMT) link to read Driver requirements.
Submit the online inquiry.
Complete an application.
Phone Screening/Interview
Submit all required documents.
Orientation/Training
Welcome Aboard! Get access to the App and enjoy the drive.

INSURANCE/PRIVATE PAY COSTS/BILLING AND ONLINE PAYMENT OPTIONS

CCPC's goal is to make virtual PT services financially accessible to as many as possible. Many insurances are now covering Telehealth in adherence to government mandates.

How Do I Pay for Telehealth?

Talk with your insurer to find out if telehealth for physical therapy is covered. If you're uninsured or have exhausted benefits, you have the option to pay direct for telehealth PT. We will submit claims to most major insurance carriers.

Insurance Plans (copay is due at the time of service)

Please contact us for more information and insurance verification of your benefits, copay, and deductible.

Private Pay Costs

Billing and Online Payment Options

You can access billing summaries via the patient portal. We accept debit cards, all major credit cards, and echeck ACH.

No Charge Consultation (15 minute)

Direct access and the consultation allows you to begin physical therapy and related services without a physician’s referral in most states where direct access is available.

Initial Assessment

During the initial assessment you and the therapist will go over any concerns or questions you may have regarding your treatment.

The initial assessment will also allow the therapist to evaluate your condition with your medical history, lifestyle questions, level of pain, and areas of affliction. This will help the therapist get familiar with your specific situation and understand how your condition is affecting your life, and recommend an individualized treatment plan of care (POC).

Questions you might have during the consultation:

1. What type of physical therapy will be provided for my condition?

During your first appointment, the therapist will ask you about your particular issue. The options include therapeutic exercises, balance training, pain modalities, etc.

2. Will my insurance cover the treatment?

If your health plan covers the treatment, you may only need to pay the copay and coinsurance. Treatment may be covered completely, partially, or not at all.

3. How many physical therapy sessions will I need?

The frequency of your sessions will depend on the severity of your diagnosis, your personalized plan based on your lifestyle and schedule, and your progress during each session. The therapist will go more in-depth on frequency, and recommendations for a successful recovery.

4. How long are the sessions?

The therapist should be able to let you know the duration of each session. The sessions can vary from 30 minutes to one hour.

5. How soon can I expect to return to my normal routine or sports?

The therapist can show you exercises, stretches, and mobility movements to practice at home between your sessions. Instructions will also be provided for you to follow. The independent management of your condition will further promote recovery sooner.

6. Can I expect to fully recovery?

While many patients are able to regain their body’s normal function in only a few sessions, some may take longer (some take years) to achieve their desired outcome. This means that follow-up sessions may be necessary, which can be frustrating for the patient whose only hope is to be well.

REFERENCES

American Physical Therapy Association (APTA)

Telehealth.hhs.gov

COVID-19 AND ITS VARIANTS SAFETY & COMPLIANCE GUIDANCE

Protecting Patients and Employees

We are committed to ensuring your safety and the safety of our employees in our workplace environment. The COVID-19 pandemic drastically changed the way businesses operate. Therefore, practices from this period will remain and continue to evolve.

Per the World Health Organization (WHO), please stay home if you feel unwell. If you have a fever of greater than 99.5, a cough, or difficulty breathing, seek medical attention and/or contact your healthcare provider. Additionally, refer to CDC guidance on when to quarantine and the length of quarantine. if you are experiencing any symptoms. Below are a list of Workplace Prevention Guidelines for our patients and employees:

Vaccination

Check with your doctor on recommendations to receive information on the vaccine and vaccination.

Hand Hygiene

Wash hands preferably with soap and water, and use hand sanitizer that include no less than 60% content.

Cleaning of Common Areas

All surfaces touched will be cleaned and disinfected throughout the day. Frequent cleaning may be required for some areas and surfaces, such as medical and gym equipment, seating, desks and door knobs/handles.

Face Coverings

Wear a face mask in the workplace.

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Legal Disclaimer

The above information is provided solely for the purpose of safety guidance during business operating hours. The information has been obtained from public available sources, including federal agencies and governmental entities. The information is general in nature, and should not be considered to be medical, legal, insurance or any other professional advice. Therefore, in no event will any of the authors, administrator be liable to you, or anyone else, for your use of the information contained in this compliance standard.